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Service Desk Analyst I Jobs in Albany, GA

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Service Desk Analyst I

Albany Herald

POSITION: Service Desk Analyst I

LOCATION: Albany High Complex


The Service Desk Analyst I will provide level one desktop support and analyze hardware/software related problems and escalates issues to the proper DCSS Information Technology support group.

QUALIFICATIONS: An Associate’s degree in Information Technology or related field; Must have a minimum of two years of technical “Help Desk” experience; Must be able to identify and solve problems associated with computer hardware, machine components such as printers and scanners, and computer software and applications. Such alternatives to the above qualifications as the Board may find appropriate.
SKILLS AND ABILITIES: Excellent verbal and written communications, customer service/support skills; Strong analytical and problem-solving skills; Ability to work with a degree of accuracy; Be able to multitask; Detail oriented; Excellent organizational and time-management skills.
Respond to customers’ calls/incidents within the predefined metrics; Provides network connectivity for computing hardware and troubleshoots network problems related to DCSS Technology environment; Provides phone support to internal clients; Creates trouble tickets and provides problem resolution to escalating calls when necessary; Provides resolutions of desktop software applications and other systems hardware/software to include CCTV, Telephone, Windows 10, Microsoft Office, Google Apps, Apple iOS, Mac OS, and connectivity for other software applications; Ensure security and privacy of networks and computer systems. Accurately record customers’ incident data; Perform problem diagnosis and first call resolution; Research and respond to questions received; Performs first level troubleshooting; Performs basic hardware repairs for computing and IOT devices. Work within service level agreement defined by the business unit; Set reasonable levels of expectations regarding time needed for resolution; Assist with problem trend observation and documentation. Performs other such duties needed or assigned by the supervisor.

REPORTS TO: Chief Information Officer

SALARY RANGE: Twelve month. Competitive salary and excellent benefit package, in accordance with the DCSS Compensation Guide.

APPLICATION DEADLINE: Review of applicants will begin on June 2, 2021, and will continue until the position is filled.

The System reserves the right to waive any qualifications or other provisions of this advertisement by statute or regulations.
Dougherty County School System uses the Applitrack system from Frontline to manage employment applications online.

About Us

The Dougherty County School System is a leading catalyst and advocates for public education in Southwest Georgia. It's the largest school system in the second congressional district. The school district has 21 schools (14 elementary, 4 middle, and 3 high schools), five learning centers, and the Commodore Conyers College & Career Academy. All schools are accredited by Cognia The DCSS offers a competitive salary and benefits package.

Dougherty County is recognized for its quail and duck hunting, fishing, the Flint River, and many cypress swamps. The County has a population of approximately 90,000. Our County has two institutions of higher education, Albany State University and Albany Technical College. Notable points of interest include the Albany Museum of Art, the Flint RiverQuarium, the Albany Civil Rights Institute, the Parks at Chehaw, Radium Springs Gardens, and Thronateeska Heritage Center, which includes the Museum of History, Wetherbee Planetarium, and the Science Discovery Center. Dougherty County is a short drive to Atlanta, the Georgia coast, as well as the Florida Gulf Coast beaches.

Important Note This document provides descriptive information about the above The Dougherty County School System position. Work actually performed by incumbents in this position may vary. Although this document may be used for recruiting, staffing, or career planning, the information contained herein should only be used as a guideline or recommendation for the content of and qualifications for this position. The Dougherty County School System reserves the right to make changes to this document as deemed necessary without providing advance written notice.

May 19, 2021. Dougherty County School System Jobs from GA Job Source

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